Delivery & Shipping
General order delivery information
We dispatch all of our orders from our UK warehouses. Each of our product pages contains advice on when we would expect to deliver to you. Any dates offered are based on various factors, for example:
on the item(s) size and weight
the carriers or couriers that are available to us that can deliver your item(s)
the country that you live in
the area of the country that you live in
Any date or period for delivery will be considered as indicative only. However, we aim to fulfill standard UK delivery orders within same working day, and most non-UK deliveries in around 2-5 working days. Please note that there may be extra charges to some "out of area" UK postcodes. This will include Northern Ireland, Scottish Highlands, Channel Islands, etc.
'Express delivery' is only available to UK-based customers and has an order cut-off point of 1 pm Monday to Friday only unless stated otherwise on the product page. If you place your order up to 1pm Monday to Friday using our 'Express delivery service, you will receive your order the next working day.
When to expect your delivery
Where applicable, we will advise an approximate delivery date on the product page and the shopping cart pages. Certain products (for example, large and/or heavy items) may require extra time to be delivered. When your order is dispatched, you will receive a confirmation email and/or SMS text message with further details.
Typically, you can expect to receive your order within the following:
- Express UK deliveries - within 1 to 2 working days (if ordered before 1 pm Monday to Friday)
- Standard UK deliveries - within 2 to 4 working days
- European & WorldWide deliveries - within 7 to 21 working days